Saturday, 4 June 2011

Back in the saddle.

What a palava. As previously reported, Saturday afternoon after the prang, I was straight on the phone to my insurers to report the claim and request a replacement car. Having a car is quite important for a driving instructor. I was told that it was now 'out of office hours' so she could record my claim, but no-one would be able to do anything until Tuesday morning (Monday was a bank holiday), despite me assuring her that I could not use my car (it was driveable, but no rear windscreen and the hatch was so buckled that it could not be shut).
Tuesday morning, at 9.00am on the dot, I am on the phone, trying to inject some urgency into my case. Shortly afterwards, a car lease company call me to say that will be providing a replacement car (great!), and that it will delivered Wednesday afternoon (not so great).
"Is that ok for you Mr. Rutter?"
"Well, I was hoping to have a car today. I have a pupil on test later in the week and she was hoping for a lesson tonight. Is it possible to deliver it today?"
"I don't think so; you are 'a long way up'."
Very disappointed, I then had to contact all my pupils who had lessons scheduled for Tuesday and Wednesday morning (including a new pupil) to tell them that we would have to rearrange their lessons.
So Wednesday morning I was back on the phone, I needed to know what time the car would be arriving so that I could plan my afternoon. I called the car lease company and spoke to the same woman I spoke to the previous day.
"Your car delivery has been cancelled."
"What? Why?"
"Because you said Wednesday afternoon was not acceptable."
"I said that I was hoping to have it earlier, but NOT CANCELLED!"
(Trying to keep calm) "Well, when can you get the car here?"
"I'll see if I can find a driver. We may be able to get you a car Thursday night."
"But my pupil's test is on Friday and she really wants a lesson before then. Plus, I have already rescheduled other lessons for Wednesday evening and Thursday, because you told me I would have a car by then."
"I will see if I can find a driver, but Thursday night would still be the earliest."
Exasperated, I could only agree, but I got straight onto the GoInstruct, who I lease my Clio from. They were brilliant and told me to forget the other company and they would get a car to me immediately - well, as immediate as it is possible to be when delivering from Manchester to where I live (about 8 hours).
And so, late Wednesday night I was hugely relieved to see my replacement car being delivered to my door. It was a Peugeot 207 1.4 diesel, rather than another Clio, but any car was better than nothing.
It's quite nice. Jane prefers its looks to the Clio and she may have a point. I like the colour - I am considering white for my next car - but, especially this time of year, the splattered bugs are more noticeable. A nice chassis and I prefer the firmer suspension. Only a slightly smaller engine, but it definitely feels less powerful when dealing with hills and overtaking.
Most of my pupils so far have had no trouble adjusting (the biting point is slightly higher), but my pupil taking her test on Friday was reluctant to do so in a car she had not driven before so booked a lesson (and the test) with another instructor who had a diesel Clio. Sadly, she did not pass, and I feel bad that she was deprived of the lessons and the car she wanted. You could argue that, if she is good enough to pass her test she should be able to do so in almost any car, and I would agree with that, but pupils on a test like to have as much reassurance and comfort as possible.
No news yet on when I might be getting my car back, or even if it can be repaired. Meanwhile I am enjoying the Peugeot, I still prefer the Clio, but I think it is easier to learn in than the Fiat 500 and certainly better than the Vauxhall Corsa.
I have since had no less than three letters of apology from the car lease company that decided to cancel my original replacement car. Not much consolation to my test pupil though.

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